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ConnectQuest News

Customer Experience V Customer Service

By Bruce Jones, Senior Programming Director, Disney Institute- Original Source The term “customer experience” is ubiquitous in business these days. In fact, focusing on the customer experience has become the ...

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What on earth is a SWOT Analysis?!?

BY Tim Berry- Original Article   Conducting a SWOT analysis of your business is a lot more fun than it sounds. It won’t take much time, and doing it forces ...

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Future Proofing your small business

All too often, good ideas are brought crashing down by new trends, disruptive technologies or a plain old lack of strategic vision. So how do you stop your business from ...

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THE ART OF SELLING- Selling without Selling

Most of us have had 2 types of experiences as a consumer. THE SALES PITCH: the encounter where you are feeling awkward, stuck, hassled, and you have already said no ...

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Overheads – Cost of doing business

Whether you’re self-employed or run a small business, you’re familiar with the difficult process of trying to find fat to trim around your business expenses. It can be hard to ...

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Our top 10 Go-To Icebreaker Questions

Networking is an unavoidable part of doing business–and one that presents an opportunity to build your network of contacts, meet like-minded people, and put a face to your business. If ...

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Time management- who has time for that!?!?!?

A quick google search of ‘Time Management for small business’ will return a modest 40,400,000 search results so its fairly safe to say that this is something we all struggle ...

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How to Identify your Business Needs

If someone asked you what your business needs today to be successful tomorrow, how would you answer them? What information (and from where) would you review for an answer? It’s ...

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Asking Better questions to stand out

Asking Better questions to stand out with great conversation.   Many of us are great at doing our day job. Designer, marketing, accountant etc, . But when it comes to ...

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